Replacement parts

[nortran11]

This may be a seriously stupid question, so please forgive me is this has been asked before.....

I was building my HGUC RGM-96X, cleaning the mold lines off the half of the hand that holds the gun (Of Sprue C1, part 16)....and pop! out of my grip and eaten by the carpet monster.

I thought I had a pretty good idea where it landed, but after about 30 minutes I can't find it anywhere.

Does Bandai have any sort of replacement part policy? If so...how do I even go about getting one?

[Xenosynth]

They do but only within Japan. Sadly the only site I know that does them for America is GGinfinite, but they recently stopped doing replacement part orders IIRC. However, check gginfinite.com and see if they will still let you file a ticket. As long as you know which plate the part came from I think you should be fine when it comes to ordering the new one.

I know how you feel though. It took me a few months to find one of the side skirts on my RG RX-78-2. Hopefully you'll be able to find it.

[joelfinkle]

It used to be that you could email Bandai at [email protected] -- even from the US -- and get replacement parts. Here's a quote from the reply I got back in 2009:

> Thank you for purchasing our products and contacting us.
> Please find our replacement policies below.
>
>
> 1. We accept free replacement for any defection or missing parts if it
> occurred in our20production line or during the transportation. We need
> to see a picture of broken parts or a sprew that has missing parts in
> the unwrapped plastic bags when you ask for a replacement.
>
> 2. We also accept a replacement for broken parts or missing parts
> which occurred under customer's responsibility.
> This replacement will be done free of charge but it will be only one
> time deal.

Have the Bandai Part Number from the original box and the exact parts you need. The "one time deal" means only once per person inquiring, but I was able to get replacement parts for two incidents of broken pieces during assembly by using a second email address.

It can't hurt to try, but I seem to remember hearing that they've stopped this.

[Mark064]

If it only fell on the carpet it's not lost. Get a flashlight and put it on the ground. A shadow will be reflected by the piece. It's far less hassle then any other option out there.

[Gone Astray]

If it's well and truly lost (I know I've had bits come dangerously close to a heating vent), you can look at Gundam Store's stock of replacement parts. They may or may not have the part you need, but it's a replacement service that you know is there.

[nortran11]

Yeah....I was afraid of that. I spent about a half hour last night after it fell and another hour at least this morning and it just vanished. I can't find it anywhere. I noticed it's the RGM-79N GM Custom shares that same part with the RGM-96x....I may try to make a duplicate with Instant Mold as a last resort.

[nortran11]

Well, it's not perfect.....but it will do for the short term.

http://rcadedesigns.com/images/replacement_part.jpg

It seems that the detail in the knuckles isn't the greatest so I am going to try again. At least I don't have to worry about the gun falling off for now though.

I got a message back from GGInfinite....they aren't doing replacement parts until at least March while they "revamp their system"

[South Burning]

Hobby Link Japan (hlj.com) will order you the entire tree the part is located on. Go to their web site for all the 411.

[nortran11]

Thanks.

I'm getting a 504 Gateway Time-Out when trying to get to HLJ right now

[nortran11]

Finally got onto Hobbylink Japan and on their Parts Order page there is a message that says they no longer provide that service as they have been upgrading their parts department since before the earthquake. Oh well....thanks for the suggestion

[jabman025]

check this out, I need some parts for my MG Blue Astray frame, (fell off a shelf) and this guy was easy to work with, follow the instructions and you'll have a decent shot of getting it

http://www.genteikits.com/parts