You can read the full story here - http://arstechnica.com/news.ars/post/20 ... itics.htmlYou've probably seen infomercials for the Video Professor on late-night TV; a kindly-looking John Scherer has been pitching his company's computer training videos for two decades now. But Video Professor, Inc. has no problem using less-friendly tactics when confronted with criticism, and the company is now suing more than 100 anonymous Internet posters over derogatory comments that they made about Video Professor's business.
The Denver Post noticed the case a few days back, and it's certainly an odd one. Video Professor filed a federal claim in a Colorado court against 100 "John and Jane Does" who committed "unauthorized Internet disparagement of VPI and its products" on web sites such as infomercialscams.com (the site, incidentally, is the number three Google result for "video professor").
The complaints generally follow a similar theme: Video Professor allegedly markets products as free to try, then pitches callers with upsells that confuse them into signing up for subscriptions. A recent comment from "Tina" is typical. "I had purchased one piece of software from Video Professor... before I knew what was happening, my credit card was overdrawn and more attempted charges were constantly occurring. I kept calling customer service, returned the original software and heard many promises of the 100 percent refund, less S/H. This has been over 3 years now."
Oddly enough, the Video Professor contacted the owner of the site back in July and told him that they wanted the full contact information for all concerned parties in order to address them individually and continue "providing superior customer service." Now, two months later, the company has sued the anonymous individuals in question and is trying to enforce a subpoena against infomercialscams.com in order to get IP addresses about posters. Those posters are being charged with commercial disparagement, false advertising, misrepresentation, and posting false and defamatory messages. That's certainly the sort of superior customer service we'd all like more of.
I can't stop laughing at this. At the same time I'm scared that this may actually get somewhere in the US courts. What's next? I say I didn't like a movie and the director can sue me?
Hopefully the courts in this case will be sensible and toss the whole thing out.